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    aerospace

    Marine

    The aerospace and military industries face an assortment of challenges. The sensitivity involved in verifying an airplane component is much more complex than a car’s or industrial machine’s component, and no expenses are spared for creating publishable information and documents

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  • Services

    Consulting

    Providing consulting and feasibility services in the field of implementation of standard systems and deployment of PLM and ERP systems, is done for free in Viragostar Company.

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  • Academy

    Courses

    Click to view the chapters of Viragostar Company's training courses in the field of PLM and ERP systems, as well as to register for Viragostar Academy virtual courses.

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  • Contents

    News

    Follow the latest developments and news in the field of PLM and ERP products in Dassault Systemes, Siemens and SAP in this section.

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  • About

    about us

    Provide a brief history of technical and engineering activities of the DASME team and introduce Viragostar Company

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  • Support

    Downloads

    In the software download section, it is possible to use several free files and documents in various fields such as application standards, free 3D models and product catalogs provided by us.

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  • Products
  • Industries
    aerospace

    Marine

    The aerospace and military industries face an assortment of challenges. The sensitivity involved in verifying an airplane component is much more complex than a car’s or industrial machine’s component, and no expenses are spared for creating publishable information and documents

    Visit this page
  • Services

    Consulting

    Providing consulting and feasibility services in the field of implementation of standard systems and deployment of PLM and ERP systems, is done for free in Viragostar Company.

    Visit this page
  • Academy

    Courses

    Click to view the chapters of Viragostar Company's training courses in the field of PLM and ERP systems, as well as to register for Viragostar Academy virtual courses.

    Visit this page
  • Contents

    News

    Follow the latest developments and news in the field of PLM and ERP products in Dassault Systemes, Siemens and SAP in this section.

    Visit this page
  • About

    about us

    Provide a brief history of technical and engineering activities of the DASME team and introduce Viragostar Company

    Visit this page
  • Support

    Downloads

    In the software download section, it is possible to use several free files and documents in various fields such as application standards, free 3D models and product catalogs provided by us.

    Visit this page
  • en_USEnglish

Support

Support services during and after execution and implementation of PLM and ERP systems is an important customer demand, and Viragostar Technology Development Co. uses its specialized and powerful infrastructure and is committed to providing diversified support, including licensing, addressing training problems, updating installations, and others according to customers’ needs. Our support services include:

support services include:

Addressing System Problems:

In case of any problems with the system related to the installation and implementation process, Viragostar Co. will address the problem for free with the employer’s agreement after the main contract's expiration to return it to the desired state.

Signing Support Contracts After Installation:

Enterprise system installation and implementation contracts receive annual support after the expiration of the main contract due to task variety and the possibility of changing needs. Although signing this contract is not mandatory, it is recommended due to the variety of services provided and the possibility of changes to the system. In case of signing this contract and using various monthly, daily, or 24-hour support panels, the enterprise can ensure its system performance and receive valuable periodic reports on the subject.

Evaluating System Performance Integrity:

During the support period, the system’s performance is constantly tested and evaluated, and any problems are addressed remotely if possible or with on-site technical experts. An annual information recovery drill is also intended to ensure system backup for use in emergencies, and the written reports are given to the employer.

Remote Debugging:

Access to systems and addressing possible problems are accomplished by remote desktop access during the support period, and written reports are delivered to the employer at the end of every month.

Systemic and Process Changes:

Upon the employer’s request, Viragostar Co will implement systemic changes. If the demand requires expanding the software's default features, the request will be completed after evaluating the financial and technical aspects with worker/hour and time estimation.

Forum

Upon the employer’s request, Viragostar Co will implement systemic changes. If the demand requires expanding the software's default features, the request will be completed after evaluating the financial and technical aspects with worker/hour and time estimation.

Access to Educational Videos and Articles:

Some of Viragostar’s educational videos and clips are only available to customers. An abundance of local and foreign videos and articles on PLM and ERP systems will be aggregated from various websites and made available to special members.

Periodic Meetings:

Regular in-person meetings will be held on the implementation site during the support period to address possible problems and evaluate implementation progress in the customer’s organization.

Sending Tickets:

If problems occur when support is offline, you can send tickets and receive a response as soon as possible.

About

This company's core was established in 2012 as the DASME technical and engineering group and started its successful projects in the rolling, automotive, oil and gas, and parts industries. The Viragostar brand was specifically targeted at consulting and implementing PLM and ERP systems, and we use the latest methodology to provide various services in establishing, implementing, training, and developing product lifecycle management and enterprise resource planning.

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Certified by ISO9001 quality management, environmental ISO14001, ISO45001 health and safety, and ISO27001 information security standards and the IMS management systems